What is The Connect Flow?

Connect Flow manages 5 data types including contact messages. Helps you organize, track, and share your work in 1 place for teams and solo users.

Privacy | Connect Flow

1. Who We Are

The Connect Flow ("we", "us", "our") operates The Connect Flow platform. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and user type (homeowner or tradesperson)
Profile information: location, business name, trade categories, phone number
Job information: job descriptions, budgets, locations
Payment information: processed securely through Stripe — we do not store card details
Communications: messages exchanged between users on the platform

3. How We Use Your Information

To provide, maintain, and improve our platform
To match homeowners with relevant tradespeople
To send transactional emails (quote notifications, reminders, job alerts)
To process payments and manage subscriptions
To detect and prevent fraud or abuse

4. How We Share Your Information

We share your information only in the following circumstances:

With other users: Tradesperson profiles are visible to homeowners. Job details are visible to tradespeople.
With service providers: Stripe (payments), email delivery services
Legal requirements: If required by law or to protect our legal rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting us. Some information may be retained for legal or financial record-keeping purposes.

6. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Data portability — receive your data in a structured, machine-readable format
Object to processing in certain circumstances

To exercise any of these rights, contact us at privacy@theconnectflow.co.uk

7. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use third-party tracking or advertising cookies.

8. Security

We take reasonable technical and organisational measures to protect your data. All data is transmitted over HTTPS. Passwords are not stored in plain text.

9. Contact

For privacy-related enquiries, please contact: privacy@theconnectflow.co.uk

Privacy Policy